Legal / Terms

Terms of Service

The agreement between you and Attuned.

Version 1.1 · 1 October 2026

1. What Attuned is, and is not

Attuned is a wellbeing app for nervous system regulation: self-regulation sessions using sound, frequency and haptic vibration, private reflections and check-ins, and short real-time sessions with a human Anchor.

Attuned is not therapy, medical care, or a crisis service. Anchors are people who offer presence and human support. In spoken sessions they will talk with you and may share their own perspective or suggestions. This is personal, peer support, not professional advice. Some Anchors hold qualifications in their own lives; within Attuned nobody acts in a clinical, therapeutic or medical capacity, and nothing said in a session is medical advice, diagnosis or treatment. What you do with anything said in a session is your decision. If you need medical or mental health care, speak to a professional. If you are in crisis or danger, do not use Attuned; call 112 or your local emergency number.

2. Who can use Attuned

You must be at least 18 years old and able to enter a binding contract. By creating an account you confirm this.

3. Your account

Keep your credentials safe; you are responsible for activity on your account. One account per person. You can request deletion of your account in Settings at any time; how deletion works is described in the Privacy Policy.

4. Acceptable use and zero tolerance

Attuned has zero tolerance for objectionable content and abusive behaviour, whether directed at members or at Anchors. In particular you must not:

• harass, threaten, intimidate, or harm any member or Anchor, or attempt any sexual, discriminatory or exploitative conduct in a session;
• expose yourself, display offensive material, or use a session for any purpose other than regulation and support;
• record, screenshot, or attempt to capture any session or any other person;
• attempt to identify, contact off-platform, or locate any member or Anchor;
• impersonate others, misrepresent your age, or circumvent safety features;
• use Attuned where your local law prohibits it, or for any unlawful purpose.

You can report any session or person in two taps, and block anyone instantly. Anchors can report members in the same way. We review reports promptly, within 24 hours, and we may warn, suspend or permanently remove accounts, and involve authorities where the law requires. We may remove content and terminate accounts of repeat or serious offenders immediately. See also our Community Guidelines.

5. Co-regulation sessions

Quiet sessions are short, muted video calls with an Anchor for shared regulation. Spoken sessions are short conversations for support through a difficult moment; the Anchor listens, talks with you and may offer their own perspective.

Sessions are never recorded by us and are not monitored in real time. We act on reports and on session metadata, such as safety flags.

Anchors are independent individuals engaged by us as contractors, not employees. Before an Anchor can take sessions we screen them: we confirm their identity, speak with them, and for spoken sessions require at least three years of relevant experience in supporting others. We do not require professional accreditation and we do not provide clinical training.

Anchors do not provide treatment or emergency help. They may decline to discuss a topic, and may end a session at any time, including to point you to emergency services. Matching is based on availability, not on professional expertise. Availability of Anchors is not guaranteed; we will tell you when one becomes available if none is free. You may end any session at any time.

Features, including the availability of spoken sessions, may change or be withdrawn.

6. Your responsibility

You are responsible for deciding whether Attuned is appropriate for you. If you are under the care of a doctor or therapist, or have a diagnosed condition, Attuned is not a replacement for that care.

Anything an Anchor says is their personal view, offered to support you in the moment. It is not professional advice and you should not act on it in place of advice from a doctor, therapist, lawyer or other qualified professional. You agree not to rely on an Anchor for medical, legal or emergency decisions.

7. Your content

Reflections and check-ins remain yours. You grant us only the limited licence needed to store, process, display and back them up for you. We do not use your private content for anything else, as described in the Privacy Policy, which forms part of these Terms.

8. Subscriptions and payment

Attuned is currently free to use. If we introduce paid features, they will be billed through Apple in-app purchase. Prices will be shown before you buy, subscriptions will renew until cancelled in your App Store settings, and statutory withdrawal and refund rights will be handled through Apple.

9. Our responsibility to you

We provide Attuned with reasonable skill and care and screen Anchors as described in section 5. Anchors are independent contractors; we are responsible for our screening process, not for individual statements made by an Anchor in a session, except where the law says otherwise.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under the law of your country of residence. Subject to that, we are not liable for: losses caused by events beyond our reasonable control; losses arising from your breach of these Terms; or business losses.

Attuned supports your wellbeing practice but outcomes vary from person to person; we do not promise any particular effect.

If your breach of these Terms causes a claim against us, you will reimburse our reasonable costs arising from it.

10. Ending the agreement

You can stop using Attuned and request deletion of your account at any time. We can suspend or terminate your account for breach of section 4, with immediate effect for serious breaches. If we discontinue the service we will give you reasonable notice and the chance to request a copy of your data.

11. Changes

We may update these Terms; material changes will be notified in the app at least 30 days before they take effect. If you do not agree, stop using the service and request deletion of your account before the change takes effect.

12. Apple

These Terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support, is not responsible for product claims, IP claims or legal compliance relating to the app, and is a third-party beneficiary of these Terms with the right to enforce them against you. You confirm you are not in a country subject to a US government embargo and are not on any US government restricted-party list.

13. Governing law and disputes

These Terms are governed by the law of Germany. If you are a consumer resident in the EU/EEA you also benefit from mandatory protections of the law of your country of residence, and you may bring proceedings there. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.

Contact: Attuned UG (haftungsbeschränkt), c/o The Delta Campus, Donaustraße 44, 12043 Berlin, Germany, support@attuned.world. Version 1.1, 1 October 2026.

Attuned is a wellbeing tool. It is not therapy, medical care, or a crisis service, and it does not diagnose or treat any condition. Attuned supports moments of calm and regulation; it is not a substitute for professional care. If you are struggling, please speak to a doctor or mental health professional. In an emergency, call 112.